Relationship Economics® Newsletter
Relationship Economics, Inc. | Sept 2007
I hope you enjoy and get value out of this jam packed newsletter. Please
pass it along to others who you value. We are experimenting with a new
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Do You Believe
in Introspective Leadership?
When was the last time you took a candid look inside?
When was the last time you lifted the hood and saw not only that which
is running great, but that which is destined to fail? It is said that the
hardest person you will ever have to lead is yourself.
Bill GeorgeProfessor Bill George at Harvard Business School - former CEO
of Medronic, Inc and author of True North: Discover Your Authentic Leadership
- points out that leaders who fail often do so because they fall prey to
the pressures and seductions they face. It is seldom the starvation of
leadership skills, style or power that drive the failure, but rather the
indigestion of their egos, greed, craving for public adoration and their
fear of loss of power that drives their failures. This recipe often overwhelms
even the most capable in their responsibility and accountability to build
sustainable organization.
Read
complete article >>
Accumulating
Reputation Capital
If you have heard one of my keynotes on Relationship Economics® -
The Art and Science of Relationships, I talk about the quantifiable
value of soft assets such as brands, people and relationships. The
Relationship Economics roadmap simply states that as value is promised
and delivered, you begin to exchange Relationship Currency®. As that
value is recognized and the delivery of it is recognized, you start to
accumulate Reputation Capital®. Over time, the sum of those relationship
assets, less your relationship liabilities, becomes your Professional Net
Worth®.
Read
complete article >>
Admiring
Perseverance vs. Instant Brilliance
Sir James Dyson (yes - the same guy who makes the best selling vacuum
cleaners by revenue in the U.S. and one of the richest blokes in Britain)
spent 15 years and nearly his entire life savings to develop his bagless
see-through creation.
His latest innovation? A hand-dryer that uses neither heat nor evaporation.
It only took three years to develop, primarily because of his grinding
error-filled approach and a culture unafraid of retribution.
Read
complete article >>
Value Creation
from Value Chain Disruption
Sirius and XM, the nation's two largest satellite players, are set to
merge later this year.
Many hope that the combined entity will finally figure out what neither
has been able to do on its own: make money. In the process, a new set of
challenges is brewing. Once again, reaffirming that unless you disrupt
your own perceived value chain to consistently create value for various
stakeholders, someone else will. In the satellite radio market, it is a
case in point of an emerging technology poised to make that market look
like CDs before there was an iPod.
Read
complete article >>
Dell Drops
UPS, Will Use Rivals
Headline from the Atlanta Journal-Constitution, May 12, 2007
I am often amazed when I see glaring headlines like this one and then
read the supporting articles, which often describe what went wrong vs.
who went wrong. When Dell, the nation's biggest maker of PCs, publicly
announces that they will discontinue relying on UPS, the world's biggest
package deliverer, to handle its biggest box deliveries in the U.S. and
instead will turn to UPS' biggest rivals - FedEx and DHL - is it any wonder
that this is a classic example of dropping the ball in the end zone in
a strategic relationship?
Read
complete article >>
We hope you enjoy the content and format of this month's Relationship
Economics® Newsletter and will forward it to colleagues you deem of
value.
Best,
David
David Nour, Managing Partner
404-419-2115 x9101
dnour@nourgroup.com
