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In his book, Social Intelligence, Daniel Goleman explains that one million years of evolution has given human beings the capability to “read” facial expressions, voice tonalities and body movements to determine whether or not someone else constitutes a threat.
As a result, most people we engage with relationship-centric purposes both within and external to the organization are fairly good “lie detectors” and, at least at a visceral level, can gauge an honest or dishonest nature.
