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Q - How do you effectively address client complaints?

A - You have to take client complaints in specific and bite-sized approaches, via a five-step disciplined process:

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Do you ever wonder if people THINK before they write an email? Take a look at this one below – this guys WAS (operative word here) applying for a job with our firm, yet we’ve never spoken, met or know anything about the value-add he could bring.

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I wouldn’t be honest if I didn’t express an incredible disappointment in this president and administration. Although an early supporter of President Bush in many ways, I feel that he has become the classic case of a bad hire. Despite that perception, we can all Monday morning quarterback about what we could or should have done differently in Iraq.

Having been born in neighboring Iran, and having traveled extensively on both personal and economic missions throughout the Middle East, I strongly believe that we have no business being in the nation building business. And we must find an elegant exit. Here is one perspective with several components:

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